FAQs
Printing Process
All of our products are printed on a commercial printing press using the latest in colour Digital Print Technology. We do not print on a home printer so you can be assured of a great print result.
We print most of our invitations on a metallic shimmer card stock, unless specified otherwise
Greeting cards are printed on a hi-white matt card stock. Greeting cards are printed on a 300gsm gloss coated card stock to give great shine & photo quality
Do you have a retail shop or can I come and see you and your invitation range?
No, we are a home run business, and our printing is done off-site through a commercial printer who works with many customers, and not just us. We are proud to have our website as our retail shop. We can however send you samples of our products, and paper samples on request
DESIGNS
I love your designs, but my event's colour scheme is blue/pink/green etc.....Can you change your designs to a different colour to suit my theme?
Absoutely! For a small fee of $20 we can change colours to suit your event's colour scheme.
We recommend printing a sample to check that the printed result colour is what you had in mind. A printed sample costs $10, however once you place your final order this fee is refunded
PRICES
Is there a discount for larger orders?
Yes, upon request only - if you order 100 or more invites we offer a 15% discount. Inviting Invitations will deduct 15% from your total price upon confirmation of your order. This discount does not occur automatically
Personalisation
Can I have my guests names printed on the invitation?
Yes, we can print your guests' names onto their invitation. You just need to select personalisation in the Order box, download the spreadsheet, complete required details and email back to us prior to your order commencement. We also offer the same service for your guests' address, where we will print their address onto a clear label to go onto the envelope prior to posting. Inviting Invitations does not post your invitations directly to your guests. Postage to your invitation recipients if the responsibility of the customer
Designs
What will the final design look like?
The final design will look as per the preview screen you approve before you check out and pay. There is a check box to select stating that you have reviewed and accepted this proof as the final design and wording, and have also read the Terms & Conditions. Upon finalising your order, you will also receive a email with a PDF copy of the proof with your order details.
Inviting Invitations designers check each order, so if the photo or wording isn't quite right, we will alter the pages so they the layout is positioned optimally for print.
What if my photo doesn't look right?
As above, we will adjust the layout and photo so it prints optimally. You can also put comments in our checkout section to advise us, or send us an email, or call us on (02) 9999 6597. If your photo isn't loading or you can't position it as you would like, you can email us the photo separately to enquiries@invitinginvitations.com.au and we will place it accordingly.
What if I can't find an invitation for my special event online?
If you have a special event which is not listed, Inviting Invitations have a custom design service 'Just For You' and can design an invite for you and your event. Just email us at enquiries@invitinginvitations.com.au
Print Samples
Why do print samples cost $10 each?
To cover our printing/management costs, we need to charge a nominal amount for samples. When you place an order, we will credit you back the $10; effectively the print sample will be free.
Technology
My Macintosh won't display text correctly in preview?
Unfortunately some Apple Macintosh browsers won't display the correct preview after typing in your personalised text. Once you go into the final preview section, you will be able to see the correct layout.
Some fonts aren't displaying correctly in Internet Explorer?
Elegant, Chalkboard and Bodoni may not display correctly in Internet Explorer, however, these will be correct on the final preview version and the PDF proof you will receive via email.
Payments
Is your payment system secure?
Yes, we are a St.George Bank merchant customer, and when selecting credit card payment, you will be taken through to a St.George Bank payment gateway, before returning to the Inviting Invitations web site.
Photographs, Proofs & Picture Quality
Photograph Copyright
If a photograph has been taken by a professional, the photographer owns that Copyright unless you have a written agreement that states otherwise. By agreeing to our Terms & Conditions, you accept that you have written permission to reproduce and distribute the photograph and indemnify Inviting Invitations from any liability associated with the photograph that you have uploaded.
My preview looks fuzzy in the final preview
Your final preview may look slightly fuzzy, however Inviting Invitations’ use the hi-res version of your invitations for printing, so you can be assured of good picture quality.
If your photo isn't uploading and previewing correctly, you can still place your order by finalising your copy and emailing us the photo. We will position this into the design and send you a proof before printing.
Will I get a proof of my ordered invitation?
Ordering your invitations through our site should be hassle free and time saving. There is no need for us to send you a proof to sign off on as you will preview a final proof prior to checkout. Once payment of your order has been received by Inviting Invitations you will receive an Adobe PDF via your nominated email address. It is recommended that you use the current version of Adobe reader to view this. If you see any errors after receiving your PDF, please contact us immediately.
Quantity
Do I need blank invitations as overs?
Postage
When will my order arrive?
You will receive a tracking email, advising that your order has been despatched from our central office in Sydney. Please contact us if you do not receive your order as per the instructions on the email.